Showing posts with label Tech Support. Show all posts
Showing posts with label Tech Support. Show all posts

Wednesday, June 6, 2012

Backorder Blues - An Update

So I spoke with my sales rep and told him I couldn't wait for the board to get back into stock. We looked at several other equivalent options and I ended up getting a board that was just a bit more expensive, though not quite as awesome as the one I originally ordered, for the same price. My RAM is going to be throttled down a bit but for what this computer is going to be used for it shouldn't really matter. The board is on its way and should be here Friday.


As soon as it gets here I'm dropping it in and getting everything set up. I'm hoping it gets here early enough that I can have it all installed and ready to go by the time I leave for the weekend. Here is a shot of the case awaiting its new board.


I'm not gonna lie, if dude slips up just once, this computer is going to be mine. I have already contemplated re-routing all the monitor, keyboard, and mouse cables between my computer and his. He probably wouldn't even notice the difference since my system is fairly badass as well. And since we share an office and his desk is only like 8 feet from mine, it could easily be done.

I'll keep you updated.


Tuesday, June 5, 2012

Backorder Blues

As mentioned in my previous post, I recently ordered a computer to replace one here at the office that shat itself. I thought all was well... I got an order confirmation, a shipping notification, and have even been tracking the shipment in anticipation of its arrival.

I get to the office this morning and am greeted by this message (Bold/Italics indicates my edits):
Hi You Poor Bastard,
On checking your order from Friday … I note that the above part shows a back order status because God hates you … I am checking into this and will get back to you with an update or I'll just let you sit there and stare at your monitor helplessly while waiting for an update that will never come … 
Messenger of Satan

So, yeah... Later today I will have a big box of parts with nothing to connect them to. I hope you're all having a better day than I am.

Friday, June 1, 2012

Co-worker's computer crashes, epic frustration ensues.

So I got to work Tuesday looking forward to a short week due to the long holiday weekend. My optimism was short lived though. Shortly after arriving at the office I was informed that one of our design computers had shat itself over the weekend. When I tried to boot it up I was greeted with this:

Reboot and Select proper Boot device
Reboot and Select proper Boot device

Now, first let me explain why I am the one who was informed of this problem. While I am merely the lowly graphic designer here, I spent over 10 years as an IT Manager/Computer Tech/Network Administrator for various companies.

Tech Support
Tech Support

I mistakenly included this information on my resume. So now I get to take care of all of the little computer issues that come up around here.


I get to work around 8am every morning. The guy who the troubled computer belongs to gets here around 7am. So I ask him what happened. He said he had shut down his computer Friday afternoon and when he got there Tuesday morning and tried to boot it up, the Boot device message came up. It was a little something like this:


Right. Ok, so I go through the various troubleshooting steps. Popped into the Bios to see what was up. The drive was being detected. Kinda. It was showing the wrong capacity and the name of the drive was "@@@@@@@@@@@@@@@@@@@@@@@@@@@". Pretty awesome, huh?



I went through a few trial and error routines and was getting the same result each time. So, not wanting to spend more time on it than necessary I just chalked it up to a dead hard drive and decided to order another one. If I was wrong? I've got an extra hard drive. No harm, no foul. So I order a Solid State Drive, a 2.5"-3.5" adapter, and new cables. Yesterday morning it finally came in so I popped in the new drive, got everything connected, tossed in the Windows XP CD, fired it up and got everything installed and it was running like a champ.


So I get to work this morning and am told to go check out the same computer again. I get upstairs and see this:



...


Ok, so it turns out it wasn't the drive. After more intensive tests I chalked it up to a dying motherboard. Yes, this is the generic tech diagnosis when we have no fucking clue what is wrong. But you know what? Fuck that computer. I hated it anyway. It was too old and too slow. Besides, I have my suspicions that there were more serious and threatening issues here anyway.



Anyway. So today I ordered a new barebones system to put together as a replacement.


It has an Intel i7-2600K processor, 16GB RAM, 120GB SSD hard drive, etc. etc. Compared to what it is replacing it is a fucking beast. When I told dude he was FINALLY getting a new computer, he reacted just as I thought he would.



So, yeah, that has pretty much been my week.